Privacy policy.
Last updated: 12 November 2026
Review draft: the operator’s full legal details, retention arrangements and privacy procedures must be confirmed before this policy is used for a public launch or Google verification.
Qomvo helps businesses turn customer enquiries into reviewed quotations and invoices. This page explains the current service’s handling of account, business and connected mailbox information. Contact notification@qomvo.co.za for privacy questions.
Information the service processes
Qomvo processes account email addresses and authentication records; business details and VAT settings; product catalogues and prices; customer contact details; enquiries; quotations and invoices; team access settings; subscription records; and operational logs needed to run and troubleshoot the service.
Connected Google and Microsoft accounts
Connecting a mailbox is optional. Qomvo requests permission to read messages so you can select customer enquiries to import. Sending permission is requested separately when you enable document emailing. Google connections use Gmail API permissions, including Gmail read-only access and, when approved, Gmail sending access. Although those permissions can cover the mailbox, Qomvo’s enquiry list is limited to a Qomvo-labelled collection (or the existing QuotePilot label). Microsoft enquiry selection is limited in the app to a top-level Qomvo folder.
Only enquiries you select are saved to your business workspace. Qomvo does not automatically import your entire inbox, contacts or message attachments. Background mailbox syncing is not enabled. When you confirm a document and recipient, Qomvo sends the approved PDF through your selected connected mailbox.
Other company mailboxes
When a provider supports secure IMAP and SMTP access, you can supply its server settings and a mailbox password or app password. Imports read the folder you specify. Mailbox credentials and Google/Microsoft renewal tokens are encrypted before storage in a protected database area; the encryption key is held separately on the application server. Normal workspace responses do not include these credentials.
AI-assisted drafting
When you choose AI drafting, your enquiry text and relevant product catalogue information are sent to OpenAI to identify requested products and quantities. This can include text you explicitly imported from a connected mailbox. You should include only information needed for the quotation. Catalogue matching is also available without AI drafting. Qomvo does not use Google user data to train general-purpose AI or machine-learning models, sell it, or use it for advertising.
Qomvo’s use and transfer of information received from Google APIs must comply with the Google API Services User Data Policy, including its Limited Use requirements.
Service providers and access
Render hosts the app; Supabase provides authentication and database storage; OpenAI processes AI-drafting requests when that feature is used; and your connected email provider processes mailbox reads and confirmed sends. PayFast may process subscription payments when live billing is enabled. These providers may process information outside South Africa. Workspace access is controlled by account and assigned business roles. Operational access may be needed to maintain the service, investigate errors, respond to a support request or meet legal requirements.
Retention, disconnection and deletion
Business records remain stored until removed through supported account functions or a deletion request is processed. Working drafts may also be stored in your browser. Selecting Disconnect removes Qomvo’s saved mailbox connection, and Qomvo attempts to revoke Google access. You can also revoke permission in your provider’s account settings. Disconnecting does not automatically delete enquiries already imported, saved documents, messages already sent or copies held by recipients.
For account or business-data deletion, correction, access or export requests, email notification@qomvo.co.za from your account address. We may need to verify your authority over the business records. Backup, legal and billing retention requirements may affect when all copies can be removed; the final retention schedule is still being confirmed.
Cookies and browser storage
The app uses authentication and connection cookies, browser storage for working drafts, and temporary state for connection approvals. This public website does not include advertising pixels or third-party analytics scripts. Clearing browser storage may remove unsaved drafts.
Your responsibilities and choices
Business owners decide which customer records and enquiries to submit and must have the authority to process them. You can avoid connecting email, paste enquiries manually, choose catalogue matching, restrict team access and disconnect your mailbox. Do not submit unnecessary sensitive personal information.
Changes and contact
This page may change as Qomvo develops. The updated date appears above. Contact notification@qomvo.co.za about this policy or how the service processes your information.